FAQ

Questions and answers about the purchase process

The price of the product is €1.60 per unit +VAT, with minimum orders of 1,000 units

Minimum purchase of 1,000 units.

The product will be delivered in 10 display boxes of 100 units each or in a box in bulk with the 1000 pieces.

Product price €1.60/unit +VAT
Minimum orders of 1,000 units.
Free graphic design of one model.

Free shipment to customers within Spain (including the Balearic Islands and the Canary Islands).
Once we have received payment, the product will generally be delivered within 10-15 days.
Advanced payment of €150+VAT to cover graphic design costs. This amount will be deducted from the final invoice.

Payment can be made to the following bank accounts you will find attached in the quote; we work with the following financial institutions: Ibercaja and CaixaBank

Once the customer has approved the design, Hug-me Group shall not be held liable for any errors that have not been rectified previously and accepted by the customer.

The customer shall pay the remainder set out in the quote.

Given that this product is customized and irreplaceable, Hug-me Group cannot give any

refunds.

Any design that can be reproduced in full colour measuring 65x30mm. All designs must respect the technical specifications and must be approved by our design department.
The customer can provide its own design or can contract our graphic design service.

For commercial establishments, we offer the chance to acquire reduced size displays of 100 units each, with a minimum order of 1,000 units. Each display can have up to 10 different models according to the library and they can be customized according to the needs of each customer having previously performed a graphic design study.

1-Register as a customer: Company details, contact person, phone number, address etc. as per the form attached and e-mail to: info@hug-me.com

Subject: NEW CUSTOMER REGISTRATION

2-Once we have received the customer’s details, they will be registered in our database and we will proceed to draw up a personalized quotation.

3- Once the client has accepted the quote, it will make a bank transfer to HUG-ME GROUP, S.L. with either: Ibercaja or CaixaBank

1st. Transfer of €150 + VAT to cover graphic design. It will be held as acceptance of the quote, and the supplier will send the corresponding invoice.

The customer will attach the documentation required to prepare the graphic design (logo, photography, text, address, etc.) in the qualities listed in the attached document.

If the customer sends its own design in accordance with the technical specifications indicated above, the documentation will be reviewed and approved by the Hug-me Group graphic design department.

2nd. Transfer the balance of the quotation (less the €150 already paid and invoiced) once the design has been approved by the customer. Once the transfer has been received and the amount verified, the supplier will give the order to manufacture.

4- Within a period estimated at between 10 and 15 days the customer will receive the order via the carrier at its facilities.

Document in vector format. Dimensions 65x30mm. Formats accepted: PDF, Illustrator, EPS, JPG, TIFF. Minimum resolution: 300 dpi.

ATTENTION: programs such as Word, Excel, PowerPoint, etc. are not specifically intended for graphic works and errors with sizes and fonts sometimes occur. We do not accept formats such as PPT, SOC, XLS, CDR, FH11.

Deliveries in Spain, Balearic Islands and Canary Islands approximately between 10 and 15 days after the approval of the design and receipt of payment by the customer. You will receive the order via a carrier at your facilities.

For the rest of Europe and other countries, transportation costs are not included, but we can offer this service with our carriers.

Once the Hug-me® design has been approved by the customer, and having been informed of the operation and the characteristics of the product, because of the complexity of a product that is personalized for each client, we cannot offer refunds. Once purchased, the use that is made of them is at the discretion of the buyer, making it impossible for our company to follow them up. We thank you for your understanding.

The values of our company and Hug-me® brand are:

100% domestically-manufactured product that enhances synergies and partnerships with companies in the country to be able to revive the economy.

We donate 2% of our annual profits to NGOs and local and regional amateur sports clubs.

The raw material we use to manufacture our product its eco-friendly products and sustainable materials such as: BIO-ABS or ECO-ABS (which contains a percentage of natural wood fibres) to make Hug-me® a unique product.